FAQs

Where Are You Located?:  We are located in the US! In Washington to be exact. You can purchase directly from our website and have a custom dress made to your specific measurements (no matter which size you choose) and shipped directly to you.  You can text or email at any time - depending on the time zone, we typically get back to you within about an hour. Typical response time is  within 1-3 hours between 5am - 9pm PT. 

Where Are Your Gowns Made?  Our gowns are made to order from high quality fabrics and materials sourced from multiple vendors outside of the US (some of the same vendors who manufactur, however, we have taken extra care to only work with reputable vendors who do quality work and use quality fabric. We pride ourselves in providing beautiful gowns at affordable prices. This saves you from any guesswork or the horror stories of purchasing a cheap dress that looks nothing like the photo and arrives to you stuffed into a small dirty plastic bag with no way to communicate your dislike to the seller, or a costly return of the dress if you aren't satisfied with your purchase. We love our customers and want them to be happy with their purchase!  See our  Return Policy for questions.

How Does It Work? You place your order for your favorite gown on our site by choosing "Custom" or a size close to yours by viewing the size charts.  You send us your measurements by email or in the notes section so we can verify everything to ensure a perfect fit.  Your gown will be made and delivered to you in 4-6 weeks depending on the season (and whether or not there is intricate bead work - this is done by hand and takes time!).  We carefully inspect all gowns before they are sent to you.  We recommend ordering your wedding gown at least 6 months in advance of your wedding so that you have time to make further alterations to the dress if necessary, etc. 

Financing:  Financing is available in 4-6 payments through Klarna! This is a 3rd party finance company & we have no control over who's application is accepted or not, but it is a great way to pay for your dress in smaller payments.  Look for this payment option in 'other payment options' section during checkout. 

Alterations: While we do our very best to provide the best fit according to the measurements that we receive in order to cut down on the need for alterations, it is not always possible to make the dress fit perfectly based on measurements alone. Therefore, additional alterations may be necessary. You are responsible for the cost of any additional alterations. Our dresses are priced to leave our customers with a budget for further alterations if they are needed. 

Replicas: A few of our gowns are replicas of the designer gowns pictured.  The dresses are recreated as close as we can to the pictures, but because we are making dresses based solely on pictures, we cannot guarantee it will look exactly the same. The materials, lace, and bead patterns may not be identical - this is impossible for us, as well as any other dress maker. The outcome, however, is that you get a beautiful, much more affordable dress because, while the materials are still high quality, they are not the luxury fabrics used on the designer gowns driving the cost up. Once a dress is completed and you do not feel the dress is close enough to the original, we would be happy to make any changes necessary to make the dress closer to the original.