Please keep in mind that all Mondainé Bridal Studio products are made to order to reduce waste and keep the costs low to our customers, therefore, shipping times can vary between 3 weeks up to 6 weeks for custom gowns.
We also understand that colors on your computer screen can differ to how they appear in person. Please keep in mind that many of our dresses are replicas of designer gowns pictured and will not use the exact same materials or lace patterns as pictured. This is also why the costs are much lower than the designer gowns.
Mondainé Bridal Studio will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to us directly for assistance with processing your return.
FOR ALL STANDARD SIZE ORDERS AND ACCESSORIES:
Mondainé Bridal Studio will issue a refund of the cost of the returned product minus a $50 restocking fee if you are not 100% satisfied with your order. Shipping and any rush fees will not be refunded. To receive a full refund on the cost of the returned product, the item must be returned in its original condition within 10 days of its arrival to you. The item must be unworn, unwashed, unaltered, no makeup stains, and undamaged with any original tags attached. We cannot process the return of any items that do not adhere to this return policy.
You will receive a full refund on the cost of the returned product, minus the original cost of shipping or any rush fees and the $50 restocking fee, when we receive the order back in our warehouse and process it. Please note your bank may take additional days to process the refund on their end.
FOR ALL CUSTOM FIT ORDERS:
At Mondainé Bridal Studio we understand that you may want to keep alteration costs down! To help you out, we offer basic custom sizing on most of our Mondainé Bridal Studio styles. Custom sizing is the same price as standard sizes, and takes the same amount of time to make and ship to you! So really, why wouldn’t you do it?
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hip, height, and hollow-to-floor). That means no one else will be able to wear that dress once it’s completed. Because of this, we are unable to accept any returns on custom size dresses. So sorry! Make sure you triple check all your measurements and color choice!
While we will make your order according to the measurements provided, it is only basic custom sizing, so you may need additional alterations at your expense once you’ve received the dress for your ideal fit (such as adding a bustle, or altering the train length, etc.).
Since we make your custom size order according to the basic measurements provided (bust, waist, hips, height, hollow-to-floor), your dress may not appear exactly as it does online. Custom dresses cannot be returned for any reason. Custom size dresses are final sale. Please confirm color, style, and measurements before your order is complete.
FOR ALL FABRIC SWATCHES, FABRIC, AND CLEARANCE ORDERS:
All fabric swatches, measuring tapes, and Clearance items are final sale. No returns or exchanges for any reason.
We do not offer an exchange service for any products at this time. Because we are a completely made-to-order company, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return any and all unwanted items (if eligible per the return policy) and place a new order for the replacement items. All new orders are subject to the current turnaround times. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.
HOW TO RETURN
- Within 10 days of its arrival to you, log into your Account select the order you’d like to return, and fill in the return form under Returns and Refunds.
- Customer Service will email you with an attached Return Merchandise Authorization form (RMA). Please print out the form.
- Pack the items you’d like to return into the original box or box of similar or smaller size* with the RMA form and attach the return label.
- Drop into the selected shipping drop off location before the return label expires.
- Once the refund has been processed, the funds will be credited back to your original bank account or online payment account. Please note it may take your financial institution additional days to process.
* Please note orders returned in oversized boxes may have additional shipping costs deducted from the refund amount.
CANCELLATION AND CHANGES POLICY
You may cancel your order* or request changes to it within 72 hours of placing it for a full refund of all costs and fees. If you need to cancel your order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return (if eligible). You will receive a full refund on the cost of the returned product, minus the cost of shipping or any rush fees, and restocking fee, when we receive the order back in our warehouse and process it, if it meets all return policy requirements. You can expect a 3-4 day turnaround for your refund once we have processed the return. Please note your bank may take additional days to process the refund on their end.